Krazymantra Fraud Investigation Officer JOB

Responsibilities include:

• Initiate effective communications with customers, financial institutions, and cardholders as necessary for obtaining verification of information and handling chargebacks
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• Daily review and disposition of transactions flagged for investigation
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• Daily processing and documenting chargebacks
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• Continuously monitor the status of incoming orders requiring investigation
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• Utilize multiple internal email management applications to communicate with customers
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• Identify, document, and communicate detected fraud trends, suspicious transaction characteristics and patterns
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• Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends
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• Work with customer service to address customer questions and concerns regarding an investigation
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• Manage and respond to escalations from internal and external parties with proper urgency and effective communication
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• Strict adherence to security protocol regarding company and customer data and related communications
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• Participate in ad hoc projects/assignments as necessary BASIC QUALIFICATIONS
• High school diploma or equivalent
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Preferred Skills and Qualifications
• 2+ years of experience in Customer Service or Investigations Specialist role
• 1 year of experience relevant to risk management, fraud investigation, or financial analysis
• Knowledge of credit card processing, payment fraud investigation, prevention techniques, and charge disputes preferred
• Exceptional communication skills, oral and written ability to clearly and concisely communicate in various situations, both internal and external
• Flexibility with full-time schedule, including shift assignments on weekends/evenings
• Strong internet research, Microsoft Office (including Excel) experience and overall PC skills PREFERRED QUALIFICATIONS
• Bachelor’s degree preferred
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• Knowledge of credit card processing, payment fraud investigation, prevention techniques, and chargeback processing
• Demonstrated analytical and problem solving skills, including the ability to recognize non-obvious patterns
• Ability to work independently, react quickly, and solve problems, utilizing the available resources
• Self-disciplined, diligent, proactive and detail oriented
• Ability to effectively manage time, and individually prioritize multiple tasks of competing priority